ServiceNow Skills Shortage… What Is The Answer?

I am currently recruiting over 30 Senior Technical Consultant roles, with an ever-increasing number of ServiceNow partners and hundreds of Consultants working for these businesses the roles should be easy to fill, right? WRONG!

The number one reason most candidates give for leaving one consultancy to join another is that they want home working which is currently something no ServiceNow partner can guarantee as travel to client site is mandatory. Also, when a Senior Consultant moves from one partner to another it creates the same vacancy with a different company. There is clearly a large skills shortage in the UK, the question is how do we solve it?

Lots of ServiceNow partners, customers and ServiceNow themselves do a great job of bringing in Junior Consultants and training them but this does not satisfy the immediate need for good Senior Consultants who can work with clients from day one and mentor the new junior members of the team.

There is a huge pool of experienced candidates globally that could be used if ServiceNow partners and their clients became more open to the idea of remote working. ServiceNow is a cloud based platform that is easily accessible by mobile, tablet and computer – yet the whole team that implements the solution needs to be based on client site?

It is clear that some team members need to be able to work on client site to regularly meet and collaborate with the customer to ensure that the solution is being built to accommodate ever changing needs and quickly/efficiently overcome any issues. However; it could also be beneficial to recruit a team of experienced remote workers based in one or two locations globally to take technical specifications and help develop the solution. Each project could have a small number of highly experienced remote workers supporting the onsite team.

The benefits of this approach far extend past solving the skills shortage problem. The overheads for remote workers are often much less than having additional resource based in an office in the UK. This will enable partners that adopt this method to be more competitive in their pricing and increase profit margins.

So how do you recruit remote workers and ensure that the quality of work will be the same as the UK based Technical Consultants? The same way we do in the UK! Skype/WebEx interviews provide a great way to interview without having to meet face to face.

Will the time difference be an issue? Remote workers will need to overlap working times with the team in the UK but not all day – if there is enough of an overlap to schedule any meetings needed, time differences will not make the team less effective. Choose remote working locations that allow this.

Although remote workers will not solve all talent problems, it is something that needs to be considered in an industry that is growing quicker than Consultants can be trained.

If you would like to explore the possibility of recruiting a remote workforce please get in touch via LinkedIn, Email: or Phone: 07880496714